Privacy Policy

Introduction

Valtherik GmbH ("we," "our," or "us") is committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our data practices when you visit our website, use our services, or interact with us.

Data Controller Information

The data controller responsible for your personal data is:
Valtherik GmbH
Friedrichstraße 161
44915 Dortmund
North Rhine-Westphalia, Germany
Registration Number: HRB658188
Email: privacy@valtherik.bond
Phone: +49 231 3618182

Data Collection

We collect personal data that you provide to us directly and information that is automatically collected when you use our website. The types of data we collect include:

• Contact Information: Name, email address, phone number, company name, and mailing address when you contact us or request our services.
• Communication Data: Messages, inquiries, and other communications you send to us through our contact forms or email.
• Website Usage Data: Information about how you use our website, including IP address, browser type, pages visited, time spent on pages, and referral sources.
• Technical Data: Device information, operating system, browser version, and other technical details collected through cookies and similar technologies.

How We Use Your Information

We use your personal data for the following purposes, based on legitimate business interests and legal obligations:

• Service Provision: To respond to your inquiries, provide quotes, deliver our CRM and ERP development services, and manage client relationships.
• Communication: To send you information about our services, respond to your questions, and provide customer support.
• Website Improvement: To analyze website usage, improve our services, and enhance user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
• Business Operations: To maintain business records, conduct internal administration, and protect our legitimate business interests.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: When you have given explicit consent for specific processing activities.
• Contract Performance: When processing is necessary to fulfill our contractual obligations to you.
• Legitimate Interests: When we have legitimate business interests that do not override your privacy rights.
• Legal Compliance: When processing is required to comply with legal obligations.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal data to third parties except in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting business, or serving you.
• Legal Requirements: We may disclose your information when required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
• Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our users or others.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Generally, we retain:

• Contact and communication data for up to 7 years after our last interaction
• Website usage data for up to 2 years
• Client project data for up to 10 years for legal and business purposes
• Marketing data until you withdraw consent or unsubscribe

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: You can request information about the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete personal data.
• Right to Erasure: You can request deletion of your personal data in certain circumstances.
• Right to Restrict Processing: You can request limitation of processing in specific situations.
• Right to Data Portability: You can request transfer of your data to another controller.
• Right to Object: You can object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: You can withdraw consent at any time where processing is based on consent.

International Data Transfers

As we are based in Germany within the European Union, your personal data is primarily processed within the EU. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding your personal data, please reach out to us:

• Email: privacy@valtherik.bond
• Phone: +49 231 3618182
• Mail: Valtherik GmbH, Friedrichstraße 161, 44915 Dortmund, Germany

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have processed your personal data in violation of applicable data protection laws. In Germany, you can contact the relevant state data protection authority or the Federal Commissioner for Data Protection and Freedom of Information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Governing Law

This Privacy Policy is governed by German law and EU data protection regulations, including the General Data Protection Regulation (GDPR). Any disputes arising from this policy shall be subject to the jurisdiction of German courts.